Widerrufsrecht

At Bellavren, customer satisfaction is important to us. We offer a 30-day return policy for eligible products and a separate 30-day satisfaction guarantee for customers who are dissatisfied with their skincare results after consistent use.

Please review the following terms carefully.

1. 30-Day Satisfaction Guarantee

Bellavren is designed for consistent daily application. Individual skincare results may vary depending on skin type, age, skin condition, and consistency of use.

Customers who have followed the product's application instructions but are dissatisfied with their results may request a refund under our voluntary 30-day satisfaction guarantee.

To qualify for this guarantee, customers must document their daily use of Bellavren throughout a 30-day application period.

Mandatory Daily Photographic Evidence

Customers applying for a refund under our voluntary 30-day results guarantee must provide:

1. Day 1 – Before Photograph: A clear photograph of the relevant skin area before beginning treatment.

2. Daily Photographs (Days 1–30): One photograph for each of the 30 consecutive days of application, documenting the relevant skin area and the progression of results.

3. Day 30 – Final Photograph: A clear photograph showing the relevant skin area following the final application, allowing comparison with the initial photograph.

4. Product Photograph: A clear photograph of the Bellavren product received.

5. Proof of Purchase: The original order number or purchase confirmation.

6. Usage Confirmation: A brief written statement confirming that Bellavren was applied daily in accordance with the product instructions.

Photograph Requirements

To ensure fair and consistent evaluation:

• Customers must provide 30 individual daily photographs, covering Days 1 through 30.

• All photographs must show the same skin area.

• Photographs should be taken from reasonably consistent angles and under similar lighting conditions.

• Photographs must be genuine and unaltered, without beauty filters, retouching, or digital manipulation.

• Customers should retain the original dated image files to support verification.

• Photographs may be submitted together when requesting a refund; customers are not required to email them individually each day.

The 30-day photographic record is a mandatory eligibility requirement for the voluntary results guarantee.

Requests with missing daily photographs or insufficient evidence of consistent use may be declined under this additional guarantee.

Customers must submit their guarantee claim within 30 calendar days after delivery. We recommend contacting customer support before the deadline if there is any difficulty completing the application period and providing the final photograph.

Submitting evidence does not automatically guarantee approval. Each claim will be assessed fairly against the published guarantee conditions.

This photographic requirement applies only to the voluntary results guarantee and does not affect statutory cancellation rights or remedies for faulty, damaged, or misdescribed goods.

If irritation or an adverse reaction occurs, discontinue use immediately. Customers should not continue application solely to meet the 30-day guarantee requirements.

2. Standard 30-Day Returns

We offer a 30-day return period for eligible products, beginning on the date the order is delivered.

To qualify for a standard return under this additional policy:

• The item must be unused and in its original condition.

• The item must remain in its original packaging.

• Proof of purchase must be provided.

• The product must be eligible for return under applicable hygiene and product safety rules.

Customers must initiate a return request within 30 calendar days of receiving their order.

For voluntary standard returns, eligible items must be dispatched within 30 calendar days of delivery unless otherwise agreed.

Please contact info@bellavren.com before returning any products.

These conditions do not limit applicable statutory rights.

3. How to Request a Refund

To request a refund or return, please contact:

Email: info@bellavren.com

Include:

• Your full name and order number.

• Your delivery date.

• The reason for requesting a refund.

• Supporting evidence relevant to your claim.

For refunds requested specifically under the voluntary 30-day satisfaction guarantee, the complete 30-day photographic record described in Section 1 is required.

Customers should retain the product and packaging until the claim has been reviewed.

Our customer support team will review the submitted information and provide further instructions.

4. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for return shipping costs where permitted by applicable law.

Our designated return facility may be located in China.

Customers requesting a voluntary return must contact customer support to receive the correct return address and instructions.

We recommend using a tracked shipping service and keeping proof of postage.

Where goods are defective, incorrect, damaged, or otherwise do not conform to applicable consumer protection laws, we will fulfil our legal obligations regarding return costs and remedies.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible at:

info@bellavren.com

Please include your order number, a description of the problem, and photographs where reasonably available.

The daily photographic requirements in Section 1 do not apply to statutory claims involving faulty, damaged, or misdescribed products.

We will provide the remedies required under applicable consumer protection laws.

6. Hygiene and Non-Returnable Items

For health and hygiene reasons, certain sealed cosmetics and personal-care products may not qualify for change-of-mind returns once their protective seals have been broken, where the applicable law permits this exception.

Other exclusions may include:

• Personalised or custom-made products.

• Perishable goods.

• Gift cards.

• Other legally excluded products.

Opened or used Bellavren products may still qualify for a refund under our voluntary satisfaction guarantee, subject to the conditions in Section 1.

Promotional and discounted products retain applicable statutory consumer protections.

Nothing in this section removes legal remedies for faulty, damaged, or misdescribed goods.

7. UK 14-Day Right to Cancel

For eligible online purchases delivered to UK consumers, customers generally have the right to cancel within 14 days of receiving their goods, without providing a reason.

Customers generally have a further 14 days after notifying us of cancellation to return eligible products.

Certain exceptions apply, including qualifying sealed products unsuitable for return for health protection or hygiene reasons once unsealed.

The 30-day photographic documentation requirement does not apply to customers exercising their statutory cancellation rights.

Eligible refunds, including applicable standard outbound delivery charges, will be processed according to UK consumer protection laws.

To exercise your cancellation rights, contact info@bellavren.com.

8. European Union Right of Withdrawal

Customers in the European Union generally have the right to withdraw from eligible online purchases within 14 days of delivery, without giving a reason.

Following notification, customers generally have another 14 days to return eligible goods.

Certain exceptions apply to qualifying sealed products that cannot be returned for hygiene or health protection reasons once unsealed.

No daily photographs or proof of product usage are required when exercising statutory withdrawal rights.

All statutory refunds will be handled in accordance with applicable consumer protection laws.

9. Refund Processing

Once an eligible return or refund claim has been reviewed, we will notify the customer of the decision by email.

For refunds under our voluntary 30-day satisfaction guarantee, the submitted daily photographs, proof of purchase, and usage information will be reviewed.

Approved voluntary guarantee refunds will generally be processed to the original payment method within 10 business days.

For statutory cancellations and other legally required refunds, the relevant legal deadlines apply.

For eligible UK statutory cancellations, refunds are generally due within 14 days of receiving the returned goods or sufficient evidence that they have been sent back, whichever is earlier, subject to the applicable rules.

Additional bank or card processing time may apply.

If an approved refund has not arrived within the applicable timeframe, please contact info@bellavren.com.

10. Exchanges

If an exchange has been completed, any subsequent refund request will be evaluated according to the applicable circumstances.

An exchange does not remove statutory consumer rights that continue to apply.

11. Skincare Results and Evidence Privacy

Individual results from using Bellavren may vary.

Customers should follow the product's application instructions and discontinue use if irritation or an adverse reaction occurs.

Photographs submitted as part of a guarantee claim will be used to evaluate the request and will not be published or used for advertising without separate permission.

Photographic documentation may contain personal information. We will handle submitted photographs according to our Privacy Policy and applicable data protection laws.

12. Contact Information

For all returns, refunds, or questions regarding our satisfaction guarantee, please contact:

Bellavren Customer Support

Email: info@bellavren.com

Website: https://bellavren.com

We aim to review all requests fairly and in accordance with this policy and applicable consumer protection laws.