Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it — unused or unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Returns must be shipped within 30 days of receiving the product; otherwise, they will no longer be eligible for return.

Please note that we are not responsible for the cost of returning items to China.

To initiate a return, you can contact us at:
info@bellavren.com

Returns are not accepted for items marked as final sale or items that have been discounted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can review the issue and resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example, food or opened creams), personalized products (such as custom-made or made-to-order items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns for final sale items or gift cards.

14-Day Right of Withdrawal in the European Union
Notwithstanding the above provisions, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days — for any reason and without providing justification. As described above, the item must be in the same condition as when you received it — unused or unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
info@bellavren.com

If an exchange has been completed, you are no longer entitled to a refund.