Shipping policy

1. Order Cancellation

You may cancel your order within 60 minutes of purchase. In this case, we will refund 90% of the amount, while 10% will be retained as a processing fee.

After the 60-minute period has passed, cancellation is no longer possible because order processing begins immediately. If your order has already been shipped, you may contact our customer service team after receiving it to initiate a return. The refund will be issued once the return process has been completed.

2. Priority + Insured Shipping

If you selected the “Priority + Insured Shipping” option at checkout, you are entitled to either a replacement shipment or a refund if your package is lost in transit.

If you selected the “Priority Processing” option, your shipment will be resent in the event that it is lost during transit.

3. Lost / Missing Packages

Biokur is not responsible if an incorrect address was provided when placing the order. Please make sure that your billing and shipping addresses are correct before completing your purchase.

If the error was caused by us, we will of course take full responsibility and arrange a replacement shipment at no additional cost.

4. Customs Fees

We are not responsible for any customs fees that may arise after shipment. By purchasing our products, you agree that one or more packages may be shipped to you and that customs charges may apply upon delivery.

5. Order Processing Time

Please allow 1–3 business days for your order to be processed before shipment. An order is considered shipped once it has been handed over to our shipping carrier and is on its way to your delivery address.

During peak periods or holidays, processing times may take up to 7 business days.

6. Shipping Time

To avoid unnecessary CO₂ emissions, we ship your order directly from our production facility to you, without routing it through external warehouses.

This may slightly increase delivery times, but every avoided air mile saves approximately 24 kg of CO₂.

Delivery time begins once the package has been handed over to the shipping carrier. Delivery times vary depending on the destination.

Estimated delivery times:

  • United Kingdom: 5–10 business days

  • EU: 6–11 business days

  • USA, Canada, Australia: 7–12 business days

  • Rest of the world: 10–20 business days

Please note: During peak periods or holidays, there may be delays in delivery or tracking updates that are beyond our control. International shipments may also be affected by unexpected customs delays.

7. Order Changes & Shipping Information

The customer is responsible for ensuring that all shipping information is accurate and complete. Incomplete or incorrect information may result in delays or cancellation of the order.

If our system detects an issue with the address, our support team will contact you by email within 3 business days of placing the order. If we do not receive a response, we reserve the right to cancel the order.

If you notice an error in your shipping address, please email us within 24 hours at info@bellavren.com. We will do our best to make the necessary changes, but we cannot guarantee that changes will be possible after this period.

8. Delayed Delivery

At Biokur, we understand how important timely delivery is to you, and we make every effort to ship all orders as quickly as possible. However, in exceptional circumstances, delays may occur due to factors outside our control.

These may include issues with the shipping carrier, such as weather conditions or logistical disruptions, product availability, address verification, or payment processing. In such cases, we will inform you as soon as possible.

Please note: Biokur is not responsible for delays caused by external factors. However, we will keep you informed about the status of your order and will be happy to assist you.

9. Item Not Received

If your tracking information shows that your order was delivered but you have not received the item, please contact the shipping carrier first to determine the location of the package.

Once the package has been handed over to the carrier, we no longer have direct control over it. If the issue remains unresolved, please contact us at info@bellavren.com, and we will assist you as quickly as possible.

In some cases, technical issues may cause tracking information not to be displayed. If this happens, please contact us so that we can work with you to find a solution.